30 Rue de la Farigoule,
34 770 GIGEAN
SIRET : 492 813 811 000 22
Start of activity : 01/01/2004
APE code :6820 A
Update Statement Prefecture of Savoy :673819820588 le 31/12/2011
Address of goods put up for seasonal rental :
Chalet l’EDEN (L’Edelweiss, Le Plein Sud, Le Panoramique)
403 Rue des Chasseurs Alpins,
73 300 LA TOUSSUIRE
- « L’EDELWEISS », Ground floor of the chalet L’EDEN (4 people)
- « LE PLEIN SUD », Ground floor of the chalet L’EDEN (15 people)
- « LE PANORAMIQUE », L’EDEN chalet duplex (15 people)
Tenant term or client / individual and / or any principal who organizes trips or stays, on behalf of it own clients or members.
ARTICLE 1 – GCS, GENERAL CONDITIONS OF SALES
When booking your stay on the website, you have to check carefully and accept our general Conditions of sales which stabled our rental conditions. Therefore while booking a stay you also accept all clauses. The electronic signature validates your agreement for our general rental conditions.
After the compulsory validation of the general rental conditions by electronic signature before the payment of your stay or the deposit, a rental contract will be sent to the customer and must be duly completed, and return alongside with all the information necessary for the creation of the reservation file ( list of guests).
If the booking payment had not been made by Credit Card, then GCS, general conditions of sales must be signed by the customer and will be returned with the rental contract after signature and “good for agreement”.
You must agree and signed the general conditions of sales (GCS) at least 35 days before your arrival to return all the documents and all the regulations concerning your stay.
If there is an overbooking due to a computer bug, a booking platform that has not transmitted a booking, or two customers who booked the same chalet at the same time, SYBELLES LOCATIONS undertakes to inform you within the next 24 hours at the latest and will automatically cancel both stays and immediately reimburse the amounts paid. Upon the client request, SYBELLES LOCATIONS will look for a similar stay in its fleet or through it closest partners. SYBELLES LOCATIONS will have no obligation of result.
The tenant will enjoy the rental in a peaceful manner and make good use of it.
All furnitures, bedding and tableware included in the inventory given at the time of booking must be returned to their place when leaving the premises.
The customer undertakes to use the sanitary, electrical and heating installations with all the precautions of use.
All necessary repairs due to the guest negligence will be the full responsibility of the tenant present at the time of the intervention.
The tenant agrees for all repairs made necessary during the stay to leave a key for the worker, whether the latter is a company or a maintenance person.
- CONDITIONS OF PROVISION OF THE RENTAL :
The individual customer, the association, the works council or the travel agency, having subscribed to a rental contract undertakes to take possession of the premises on the date mentioned in the contract and to stay there until the last day of the contract.
The procedure for paying the balance can be changed at any time by the renter, the tenant agreeing to pay the balance of his stay 35 days before the date of his arrival.
In the absence of balance payment within this period and after the mandatory 72-hour period, the chalet or flat that you had previously booked will be released and available for new guests.There are no possibility for the tenant to evade this clause, the sums already paid will remain acquired by the host.
Any cancellation that is done at least two months before the entry will have to be notified by registered letter and justify the reasons, the payments and the sums paid remain definitively acquired with the renter without possible recourse.
ARTICLE 2 – RESPONSIBILITY
The host who offers a client services is the only interlocutor of this client and answers to him for the execution of the obligations arising from these rental conditions.
The host can not be held responsible for fortuitous events, force majeure or facts foreign to the accommodation which would deprive the customer of the enjoyment of the partial or total rental.
The host can not be held responsible for activities, events, visits, rates, curiosities, itineraries, routes or reversals that are not under their responsibility, changes that may occur in the programs of villages, Tourist Office or bus operator or various organizers, lifts, ski areas that are independent of the rental agreement, including typographical errors that would mislead a place, distance, price or phrase in a text, an oversight or misinformation on a plate , a description or an announcement.
The “General Public” rate published on the SYBELLES LOCATIONS website or on the “support” announcements was produced on a standard basis capacity for the following number of adults:
« L’EDELWEISS » : 2 adults, 2 children under 6 years old
« LE PLEIN SUD » : 7 adults, 8 children under 6 years old
« LE PANORAMIQUE » : 10 adults, 5 children under 6 years old
For a higher number of adults, the “General Public” rate generates a updated price of the stay, the price of the stay plus the price per additional adult being variable according to the rental periods.
The price of the stay has been set taking into account the information declined by the client at the time of pre-booking, in particular the date and duration of the stay, the number and composition of the group (adults from 6 years old / children from 1 day to 5 years old maximum).
The “Consumer” price is applicable if the group composition is less than or equal to both the number and the composition adults / children compared to the typical capacity described above.
The rental contract is reserved for the exclusive use of the rental of seasonal furnished accommodation.
The mode of payment of the stay (down payments, balances and services Para-Hotel):
If you live in France : Credit card payment using our secure payment service accessible from our website. Holiday vouchers are accepted. Exceptionally, payments can be made by check or transfer.
If you live abroad : By international bank card on our secured online platform or by bank transfer or cash upon arrival.
Your stay booking, depending on the periods and the hirings can be declined in down payment.
The deposit or down payment rule being applied in fact and in law.
In case of lack of qualification,or deposit, the deposit rule applies.
Since the booking price is fixed on the basis of a number of people.
For various reasons if one or more people could not attend the renting, the price of the stay will remain unchanged, no refunding or refund request will be retained.
Upon receipt of the contract, if the guest composition is greater than the initially planned guests composition, you should write to and inform the host/manager, and request for additional people (last spring, only the lessor was able to accept or refuse).
If the lessor agrees on the number of people, he will offer the customer a new stay price taking into account the new guests composition. The written response of the lessor will be sent to the tenant to confirm or not the stay and will be imposed in fact and by law on the tenant.
If at the arrival, or during the stay, one or more people were added to the guests composition (within the limit of the maximum capacity), it will be asked to report it without delay to the rental company.
Indeed, the composition influencing the price of the stay, a supplement will be requested per person before, during or after the stay, the sums due from the new composition may be deducted from the deposit law.
If an additional change on arrival or during the stay was made without our knowledge, the amount of the additional rent fixed by the renter would be required immediately or taken from the deposit if necessary.
If an excess of the maximum reception capacity is noted by the renter or his representative on arrival, or without his knowledge during the stay, the rental can be canceled.A new rental amount will be decided unilaterally by the renter and will be imposed by right on the tenant with, if necessary, all the findings of use and the costs related to the procedure at the full and entire charge of the customer.
Indeed, exceeding the maximum capacity can cause discomfort, but also jeopardize the security conditions for people and for the property.
In the latter case, all measures including unilateral may be taken by the lessor if the conditions require it and exceed the terms and clauses of the lease and its riders.
ARTICLE 3 – CAPACITY
Chalets/Flats capacities vary from 1 to 15 people.
If the number of guests exceeds the accommodation capacity, the accommodation provider is in right to can refuse additional guests.
Each rental has an average standard capacity (adults, children under 6) corresponding to the General Public pricing.
The rental must be strictly and exclusively occupied by the number of people provided for in the rental contract, children (including infants) being considered as full occupants.
Any change in the composition of additional guests added after the signing of the rental contract will imply de facto and law the updating of the price of the stay.
The capacity is limited to 15 people per rental for reasons of comfort and security.
The exact composition can be declined at any time for security reasons with institutional investors.
The tenant confirms to strictly limit himself to the number of guests agreed. The price of the stay is fixed in relation to the composition of the guest. For reasons of comfort and security, rentals cannot contain more people than the number decided by the renter.
The composition validated at the pre-booking will be binding on the tenant(s). In the case of non-compliance the cancellation of the stay may be de facto and validated.
ARTICLE 4 – LENGTH OF STAY
The client signatory to this contract concluded for a fixed period may not in any circumstances claim any right to remain in the premises at the end of the rental period and the departure time provided in the contract, except written agreement of the host.
The client/guest will strictly comply, as occupant of the premises, with the clauses set out in the rental contract in the general rental conditions and the annexes to the contract.
ARTICLE 5 – PRICE OF THE STAY
The price of “General Public” price is broken down according to the “typical” capacity of each rental.
The number of guests, their age influencing the “standard” capacity and therefore the price.
If your composition is less than or equal to the “typical” capacity, the Consumer price is applied.
If the composition is greater both in terms of its adult composition and the number of guests, the price of the stay is automatically updated.
Pass Privilèges offered to our customers are immediately deductible from the price of the stay upon validation by SYBELLES LOCATIONS of the eligible criteria.
Any customer that book his stay on another platform than SYBELLES LOCATIONS will not be able to benefit from our numerous advantageous PASS “Privilèges”.
“Former Customer” Loyalty Discount :
We offer 5% discount to our old customers who book a new stay within the next 12 months after the end of their previous stay.
Cannot be combined with the Early Booking discount, Flash sale and last minute, promo code.
Combinable with the “Sponsorship” discount (100.00 €), “Social Network” discount (100.00 €), Payment by holiday vouchers or payment installment.
Early Booking :
Discounts are granted for stays booked between 18 and 6 months before the date of stay.
Stay booked between 18 and 12 months before the date of arrival, discount of 7%.
Stay booked between 12 and 6 months before the arrival date, 5% discount.
Cannot be combined with the “Loyalty, promo code, Flash and last minute sale” discount, the “Sponsorship” discount and the “Social Networks” discount.
Combinable with staggered payment and holiday vouchers.
Payment by installments :
You wish to benefit from a smooth payment method for your stay. SYBELLES LOCATIONS offers you the possibility of paying in several installments without fees or interest.
The installment can be adjusted according to the number of months between the reservation and your arrival date. Visit the site www.sybelleslocations.com for more information.
Cannot be combined with holiday vouchers.
Combinable with the “Sponsorship” discount, the “Social Networks” discount, the Early Booking or “Old Customer” loyalty discount, as well as the coupon codes.
If a sponsored family comes to one of our rentals on a date different from yours, in the same calendar year, a discount of 100.00 € will be offer to the person who referred the family.
Cannot be combined with a promo code, flash sale or last minute.
Combinable with the loyalty discount “Old Customer” or the Early Booking, the “Social Networks” discount, the payment schedule or the holiday vouchers.
“Social Networks” discount – SYBELLES LOCATIONS Ambassador :
You spent a stay in one of our rentals.
You share photos, 5/5 favorable opinions on Facebook and Google My Business, posts, videos, stories, lives no later than 30 days after your departure.
After validation of our services, a discount of € 100 will be offer for your next stay with us.
You cannot combined this offer with a promo code, flash sale or last minute.
Combinable with the loyalty discount “Old Customer” or the Early Booking, the “Sponsorship” discount and the payment schedule or holiday vouchers.
Flash Sales & Last minute sales:
Discounts on stays are practiced all around the year with “last minute offer” at “crushed” prices.
Flash or last-minute sales can not be combined with any other “Privilege” pass (loyalty discount “Old Customer”, Early Booking, “Referral” discount, “Social Networks” discount, promotional code …).
Cumulable only with holiday vouchers as well as the staggered payment if the reservation is made at least 3 months before the start of the stay.
“Promotion” code (SYBELLES LOCATIONS, Influencers, Bloggers):
If a “promotion” code is granted to you by SYBELLES LOCATIONS, it will not be cumulative with any other discount of the “Privilege” pass.
Except with holiday vouchers, the payment installment (only if the reservation is made 3 months before the start of the first day of your next stay).
ANCV – Holiday vouchers :
You can pay all or a part of your stay in holiday vouchers.
Cannot be combined with payment installments.
Combinable with the “Old Customer” loyalty discount, the “Sponsorship” discount, the “Social Networks” discount, flash sales and last minute offers, promo code and Early Booking.
ARTICLE 6 – EXPENSES OF THE STAY
The amount of the stay does not include administrative costs, EDF charges, tourist tax as well as
para-hotel services. The options and para-hotel services are not mandatory.
- Tourist tax:
1,00 € per night / person over 6 years old.
- Electricity :
The actual consumption will be applied to the customer (EDF kWh rate + subscription / week and various taxes of the energy distributor).
The EDF has a contradictory electricity reading from the EDF meter on arrival and departure.
A weighted billing of 0.13 € per kW is billed including a mixed prorata temporis / Kws subscription (for information and information as of 10/30/2019).
Electricity must be paid at the time of the contradictory exit inventory or when leaving the premises in the event of early departure.
- Application fees :
The application fee is € 50 including administrative management of the file and your access to the extranet connection area.
These are added automatically before the booking process on our website www.sybelleslocations.com
ARTICLE 7 – DEPOSIT
The reservation becomes final when the final list of guests is decided and corresponds to the standard capacity to apply the price of the “General Public” stay.
The public price displayed takes into account an average adult / child composition per apartment. If the composition declined by the client is higher by the presence of adults, the price of the stay is de facto and de jure adapted to the actual composition of the group and reassessed.
A written price offer proposal will be immediately offered to customers.
After validation of SYBELLES LOCATIONS between the correlation price of the stay / composition of the stayers then the deposit or installments can be paid, corresponding to 25% of the stay confirming the final reservation of the period.
The deposit or down payment will be settled according to your convenience: CB immediate settlement, checks holidays (reception at the latest 48 hours from the reception of the e-mail of pre-reservation). Payment by check or bank transfer may be made exceptionally if it is received within a strict period of 48 hours.
After this period, the period is returned to availability in fact and in law.
You can consult the booking periods on the website or are mentioned if the payment for your reservation is in advance or in installments. This mention will be qualified on your rental contract in any event.
ARTICLE 8 – LAST MINUTE BOOKINGS
In the event of a reservation that occurs less than 30 days before the start of the stay, full payment will be required during the pre-booking, including the total amount of the stay, booking fees, tourist tax and any options taken by the client.
For the “standard” capacity, the conditions applicable for the price of the stay are set out above.
ARTICLE 9 – PAYMENT
The customer agrees to return all duly signed and completed documents, to clear their stay balance as well as the services and options remaining at least 35 days before the start of their stay. The client has to book Para-Hôtelières services at least 45 days before the first day of their stay.
The customer’s booking who has not paid the balance by the due date will be considered canceled in fact and in law.
The rule of the deposit and installments according to the periods applying de fact and in law.
Any cancellation made by the customer must be notified by a registered letter to SYBELLES LOCATIONS.
If a client cancel his stay, the amount of the stay will be due in full, including peripheral costs (booking fees, tourist tax) when the deposit is paid.
If a client cancel his stay, the sums that have already been paid such as a deposit will not be refunded.
If a client do not show up at the agreed time of arrival for some reason, there will be no refund of the amounts paid.
The rental will be made available in fact and in law immediately.
ARTICLE 10 – CANCELLATION OR INTERRUPTION OF STAY
In exceptional circumstances and events, independent of the will of the lessor and / or his responsibility, for example weather hazards, avalanches, fire, leakage or water damage or damage caused by the previous tenant, technical problems, electrical problems related to access, security, property problems, freezing of pipes, hot water balloon failure, obstructed pipes or clogged, degradation of the property by the previous tenant, municipal order or any other circumstances that can justify the cancellation of a stay, etc… may cause the cancellation of the stay before the ‘entry or during the stay.
The renter will take all the contacts of use with the institutional ones of tourism to find an alternative place/rental if the situation requires it during the time of the disturbance. The renter will aim to meet your requirements, nevertheless the alternative can have a different capacity different or even inferior and / or be located in another massif so that the client can still benefit from his holidays in a disrupted time.
The customer will make the claim for compensation to his own insurance company under the damage / cancellation / interruption of stay clause which will be competent. Thus any stay interrupted or canceled will not give right to any refund or indemnity or damage by the host in any capacity whatsoever.
An amicable and exceptional agreement with the host can be proposed exceptionally and without any obligation of law, for example the postponement of the stay to another date within the limit of its availability for an identical period knowing that the total amount of the stay has previously been paid.
In the event of full payment of the sums provided for the stay, the lessor may offer an alternative replacement if there is availability; nevertheless no obligation is imposed on the host, all costs related to the new administrative procedure will be undertake in full by the tenant.
If this is the case and if the dates of the new stay correspond to a higher rate, the difference will have to be paid by the tenant as the administrative and management costs.
- CANCELLATION OR INTERRUPTION OF STAY :
In case of cancellation of the stay due to the impossible accessibility of the chalet/flat,for bad weather, planning error and / or other exceptional circumstances from SYBELLES LOCATIONS, security commission imposing a prerequisite to rent all or part ERP type, municipal decree with a precautionary principle or other reason, no compensation or damage will be due, the initial sums paid as a deposit will be refunded the same amount to the customer for cancellation of the stay.
In the event of an early interruption of the stay by the tenant, this must be confirmed in writing to the renter.
No reimbursement will be made as mentioned in the contract rules.
The tenant is obliged to immediately inform the renter/host or his representative for the inventory of fixtures and to pay all the amounts due before his departure, all costs related to the procedure will be hold by the tenant and payable at the exit.
If there is a stay cancellation before the entry into possession or during the stay due to exceptional circumstances and events, beyond the control of the rental company and / or its responsibility, or even the examples above, for example weather hazards, avalanches, fire, water leakage or damage, damage caused by the previous tenant, technical, electrical problems, problems related to access, safety of people, property, freezing of pipes, blocked or blocked pipes or other circumstances, deterioration of the property by the previous tenant, municipal decree etc…
The lessor will take all customary contacts with tourism institutions to find a rental for the arriving tenant, including of a different or even lower capacity and / or located in another place without any obligation of result.
No relocation compensation will be due by the renter.
A relocation process in the alpine park can be undertaken by the renter or a booking center. As this procedure is not mandatory or contractual, no recourse may be made by the tenant, even if the latter refuses the proposal(s).
In this case, there is no obligation of result. The client will not be able to exercise any law recourse, even if no rehousing proposal is made by the lessor/host or by the TO / SI of the massif.
For major and independent exceptional events mentioned above before or during the stay, no recourse will be possible, the renter by commercial gesture, can offer the customer his help to find in the Alpine park a rental, without any obligation as far as it is concerned, the additional sums due for rent and miscellaneous costs will be borne to the tenant and him alone.
It is the client’s responsibility to make the claim for compensation through his own insurance company under the clause damage / cancellation / interruption of stay that will be competent. Thus any stay interrupted or canceled stay will not give right to any refund or indemnity or damage by the host in any capacity whatsoever.
An insurance / cancellation contract is advised and offered to our customers. Our partner offering a contract.
Customers are invited to take out this cancellation insurance directly from these media or from their bank with the contract backed by their means of payment (CB).
In case of early departure by the customer, he must inform the host witin 24 hours at the latest by SMS, e-mails and / or mail before leaving the premises.
There will be no refund under these rules.
The tenant has to immediately inform the renter or his representative to realize the state of the places of exit and to settle all the sums due before his departure, all the expenses related to the procedure will be supported by the tenant and adjustable to the exit.
ARTICLE 11 – INTERRUPTION IN THE OPERATION OF GENERAL SERVICES
The temporary interruption of the operation of the general services is exceptional but can be envisaged: stopping the heating, hot and cold water, electricity, gas, etc…
Likewise for public services with problems of: water pipes, electricity, telephone, access etc…
During the stay, the interruptions do not justify a reduction in rent if they are due to foreign and / or exceptional circumstances that do not depend of the host will.
During the fault of the customer, repairs and interventions that will be required for usual repairs are the full responsibility of the customer present in the rental at the time of the deterioration or disaster.
These can not result in any compensation.
The host putting all the means in place to limit the loss of enjoyment and regain the functionality of the rental.
- OPERATION AND INTERRUPTION OF GENERAL SERVICES :
In the event of exceptional circumstances, events, fortuitous, lasting, unpredictable and beyond the control of the lessor interrupting partially or completely during the stay the operation of the general services, heating, hot and cold water, electricity, water and evacuation of everything in the sewer, telephone, interior and exterior access to the rental, the tenant cannot turn against the renter and request the reimbursement of the sums paid or compensation for damaged during his stay.
The tenant must leave the premises free in case of necessity or emergency to carry out the usual repairs or accept the inconvenience of the repairs in case of continuity of the stay.
The renter may propose another rental belonging to the client if it is feasible, and available, without any obligation of result, help to find with other partners of the tourist group one or more rentals in the Alpine Park to complete the stay. The additional sums due under the rent and related costs will be borne by the tenant.
It is the customer’s responsibility to contact their own insurance company to cover any damage and apply the cancellation and interruption of stay clause.
In the case of negligence due to the tenant resulting in the partial or total cessation of the general services designated above, all costs related to the necessary repairs will be borne in full by it and payable at the time of the stay without obligation of result for the lessor to find one or more replacement furnished. The tenant must leave the premises free if necessary to carry out the usual repairs or accept the inconvenience of the repairs in the event of continuity of the stay.
A declaration of loss will be signed by the tenant before all the steps that will require intervention during the stay inside the property, this procedure allowing the customer to inform his insurer.
In the case of a furnished apartment made available, any relocation will remain the full responsibility of the tenant, the costs related to the relocation will be borne by the tenant, no compensation or damage may be requested.
Due to the difficulties experienced in season to obtain the intervention of qualified personnel or a specialized company, we decline any responsibility as for the delay which could be brought to the realization of the necessary repairs and interventions, the host is also committing to use all means to bring back the situation to normality as quick as possible.
The tenant will authorize without reduction of the price of the rent and without indemnities, that the repairs or works will be carried out incumbent on the renter whose urgency and necessity would appear during the stay.
In the event that the drainage pipes for sinks, baths, showers, sinks, toilets, etc.. are blocked, the repairment will be the responsibility of the tenant present on the premises immediately after notifying the rental company or the manager on site.
The service can be provided by a company or by a person responsible for maintenance and will be adjustable by the tenant at the time of the intervention.
ARTICLE 12 – CUSTOMER RECEPTION
The customer must present himself on the specified day and at the times mentioned in the contract or during the SMS exchanges before the stay, or at the latest for a reception at 4.30 p.m.
In case of late or delayed arrival, the customer must inform SYBELLES LOCATIONS via the phone call by SMS only no later than 10 am on the day of arrival.
The staff leaves at 5p.m. the reception, therefore your arrival must be made before this time.
No derogation can be made for a request of arrival after 5PM.
No customer will be able to enter a chalet/flat/rental if the usage deposits are not given. If it is a last minute, payment in BC of the deposits will be compulsory before entering the premises.
The contradictory entry inventory is mandatory.
No key delivery is made in the absence of a contradictory entry inventory.
Otherwise, the reception will be postponed to 12AM on the following day for the contradictory inventory and the delivery of the keys.
ARTICLE 13 – WELCOME, PRESENTATION AND STATUS OF CONTRADICTORY ON ARRIVAL
- STATE OF THE PLACE AT ARRIVAL :
If the tenant voluntarily delays his arrival, he must inform the host/lessor in writing, by email and RC / AR letter.
The costs due to changes in date or time of arrival will be borne entirely by the tenant.
Failing to inform the lessor by e-mail or RCAR letter, the following clause would be applied in fact and in law.
If the customer has not notified and has not showed up on the day and hours mentioned on the contract after a period of 24 hours, namely Sunday 5:00 p.m., and without prior notice in writing, RC letter or email, the contract will be considered terminated, the payment of the reservation and the balance will remain definitively acquired by the lessor, who can freely dispose of his rental with immediate effect by making it available for other residents without any recourse possible.
If unable to proceed to the inventory of places of arrival due to a last minute impediment of the renter or his representative or a late arrival of the customer and planned with the lessor at least 7 days before, an exceptional procedure can be put in place to hand over the keys. (Ditto for a last minute reservation).
The tenant will have a rigorous deadline (before 5 p.m. the following day) to report to the lessor or his representative the verifiable anomalies noted. After this period, the rental will be considered free of damage or damage to the entry of the tenant.
In the specific case of a late arrival planned with the client 7 days before the start of the stay or a last minute reservation, the payment of the deposit must in all cases have been made beforehand by bank transfer (proof of the bank transfer must be provided) or credit card payment via our secure platform.
The day after your arrival, the manager in charge of your reception will regularize the state of arrival, it will be signed by both parties.
The services, taxes or additional balance and other benefits due under the stay will be paid.
During a specific procedure as defined above, the EDF meter reading will be carried out as soon as the customer arrives in the premises with the sending of the photo of the index in MMS as soon as the reading taken.
Otherwise, the index that will be used will be that of the exit from the previous client.
Failing to follow this specific procedure, the tenant will be exposed to the terms of the chapter of the rental contract and its annexes.
The tenant has read and accepts de facto and de jure the rental conditions, these being essential as an annex to the rental contract.
A duplicate inventory of fixtures is established in common and signed by the tenant and the host or his representative at the arrival and departure of the accommodation.
This procedure is mandatory.
This procedure is the only reference in the event of a dispute concerning the inventory. The tenant is required to enjoy the property rented as a good father.
The state of cleanliness of the accommodation on arrival of the tenant is noted and recorded in the inventory. The cleaning of the premises is the responsibility of the client during the rental period and before his departure.
Reception is at 4:30 pm on Saturdays or before 4:30 pm if rental is available. Staff stopping at 5 pm
For weekends, arrivals are possible in the late morning. Departure 5:00 p.m.
The reception is done with the manager(s) and two people from your group exclusively. During the reception, the rest of the group and the luggage must remain outside. The reception is the opportunity to regularize the administrative file if necessary, to present the chalet to you, to take note of the EDF indexes and to give you the keys.
If on arrival, or during the stay, one or more people were added to the composition (within the limit of the maximum standard capacity), you will be asked to report it without delay to the host.
A supplement will be requested for each additional person if this modification of the guests influences the capacity “type” of the hiring (even the E-Shop of the Internet site).
The full description / inventory of the furniture and dishes were visible to the client on the website via the Client Area. A copy is given again on arrival and signed by the customer with the inventory.
Documents are available in the customer area on the website : www.sybelleslocations.com
All para-hotel services and tourist taxes are paid at the time of payment of the balance, as well as all documents, contracts, appendices, insurance certificates and guarantees will be returned 35 days before reception.
In the case of a last-minute stay, provide for the overall payment of the stay, the delivery of the deposit, administration fees, additional services, tourist tax, delivery of the holiday insurance certificate and from the list of names of the guests. These documents and regulations are mandatory before entering the premises. Payment by credit card will be the only way of payment.
Failure to provide the list of guests with surname, first name and date of birth will result in billing for the tourist tax of the maximum number of people that the rental concerned can accommodate, composition converted into adults.
ARTICLE 14 – STATE OF CONTRADICTORY PLACES OF END OF STAY
The contradictory exit inventory will preferably be carried out with the same two people who carried out the arrival. It is obligatory.
The exit inventory is taken from 9 a.m., at the latest 9:30 a.m.
The day before by SMS you will be informed of the departure methods and the instructions to follow while leaving the rental in order and in perfect state of cleanliness. In the customer area, you have all the information at your disposal, instructions, checklist, etc…
In case of breakage or damage, the customer will have taken the initiative to proceed with their repairs. Otherwise they will be invoiced and charged.
The rental must be emptied of all its occupants and luggage without exception in order to facilitate the inventory and the usage checks to carry out the contradictory inventory of fixtures.
The client undertakes to inform the hoster or his representative on Thursday by SMS, 48 hours before his departure, to inform him of a possible early departure (the day before or Saturday before 09:00, if it ‘s your will).
The order of departures will be established through a call. In the absence of a call from the tenant, the manager will unilaterally decide the departure time by going directly to the rental to begin without delay the inventory.
In case of early departure of the customer a specific key delivery is provided. There will be a unilateral state of affairs which will then be carried out by the host. The report will be sent with any comments by SMS, emails and postal mail. The customer must notify 24 hours before his early departure and pay all charges due. If the inventory of fixtures reveals disorder, breakage, deterioration, dirty rental, the deposit(s) will be charged and used in fact and legally partially or totally without delay.
In the event that there is no customer after your stay, on request before your arrival, it will be possible to stay later in the rental after written agreement from SYBELLES LOCATIONS.
The rental must be returned in perfect clean condition, clean and tidy dishes, household appliances and furniture replaced, empty and clean bins, blankets and duvets folded at the foot of the bed, mattress pads and duvets in perfect clean condition. Failure to comply with this clause resulting in costs for reordering or cleaning for the customer which must be borne by the latter and withdrawn in part or in full on the amount of the deposit “cleaning” and if necessary on the other Damage-deterioration-disorders-missing deposit etc…
The costs of reorganization and cleaning will be invoiced if this is not carried out by the tenant in accordance with the inventory of fixtures at the entrance.
At the end of the contradictory inventory of fixtures, the tenant will have to settle all the sums due under the remaining charges.
The customer will settle any disputes in the event that the inventory of fixtures would have mentioned breakage(s), deterioration(s), missing(s) or a dirty or messy rental (amicable costing).
The double of the exit inventory is given to the customer. The deposit will be returned within 21 days in the absence of litigation.
In the event of non-completion of the inventory on departure, due to a departure time of the customer other than that provided for in the contract or proposed by the host, the latter will unilaterally carry out the inventory the scheduled time and will return the deposits within 21 days in the absence of damage and good restoration of the premises (cleanliness, furniture in its place, stored dishes, empty bins etc…).
In the event of non-completion of the inventory of fixtures with the client following an early departure from it, the host will make the acknowledgment of any breakage-disorder-damage-deterioration damage or finding of dirty rental.
He will inform the tenant by sms, email if necessary and within 8 days by RCAR letter.
The tenant, in any case and in all situations, before leaving the premises, will have to pay the amounts due (consumption EDF, firewood, benefits, animal options, baby kit etc …).
A charge for the customer to pay the costs related to the statement of the inventory of places of exit upon receipt of SMS and letters by credit card via our secure platform.
Otherwise, the deposit(s) will be partially or totally charged in fact and in law without delay.
In case of dispute a final proposal will be presented to the tenant can rely on an encryption of the pole bookings or by an estimate made by any person, professional or organization authorized expertise, bailiff, requested by us.
In this case, the deposit “breakage-deterioration-missing-disorder and cleaning not carried out” will be cashed, deducted from the sums due and returned to the tenant within eight weeks or at the end of the procedure, after deduction of the amount of work estimated by the lessor and all additional costs due to the procedure. If the deposit is not enough, the tenant will have 72 hours to complete the provision.
If a client refuse to pay for the for the damage caused, a bailiff may be called upon for recovery and / or to the competent courts.
Only the court of the registered office of the lessor will be competent without possible derogation to this clause of attribution of jurisdiction.
ARTICLE 15 – THE SECURITIES
- SECURITY DEPOSIT OR DEPOSIT :
The deposit “breakage-deterioration-missing-disorder and cleaning not carried out” is used for the replacement of damaged and missing objects, costs of restoring order, for all damage caused in the rental noted in the document inventory of places of exit and for any service provider intervened during the stay or for any litigation for which the tenant is liable in accordance with this rental contract and its endorsements.
The “cleaning” deposit is used if the cleaning is not done or poorly done.
Deposits will not be cashed upon deposit.
The deposits will also not be cashed after the client’s departure if the rental is returned in a condition strictly identical to that of arrival.
In the event of breakage of equipment, deterioration or negligence, the tenant will be asked to provide replacement immediately. If this option is not chosen by the tenant, it will be partially or totally withdrawn from the amount of the deposit “breakage-deterioration-missing-disorder” the amount equal to the replacement of the object or corresponding to the damage caused, costs in order or in good condition.
In the event of cleaning not carried out or badly carried out, it will be withdrawn partially or totally on the amount of the guarantee “cleaning”.
If the security deposit is not sufficient, the tenant agrees to improve the amount immediately after the inventory made by the renter at the time of departure. During an early departure, the tenant will have 72 calendar hours to perfect this provision if it is not sufficient. Beyond this period, the sums will be recovered automatically.
On arrival of the customer in a rental, a deposit or guarantee is requested by the host.
The deposit “breakage-deterioration-missing-disorder and cleaning not carried out” for its amount will depend on the period of the stay, the hiring and the composition.
It corresponds to 2/3 of the price of the stay in general with a minimum mentioned below :
- Duplex « LE PANORAMIQUE » = 1000.00 € minimum
- Ground floor « LE PLEIN SUD » = 1000.00 € minimum
- Ground floor « EDELWEISS » = 600.00 € minimum
The “household” deposit is in the amount of :
- Duplex « LE PANORAMIQUE » = 450.00 €
- Ground floor « LE PLEIN SUD » = 350.00 €
- Ground floor « EDELWEISS » = 200.00 €
After the contradictory establishment of the inventory of places of exit, this deposit is refunded, integrally or deduction of the cost of restoration of the places if deteriorations-disorders missing or dirty renting were observed.
In case of early departure preventing the establishment of the inventory of fixtures on the day of departure of the tenant, the deposit is returned by the host within 21 days maximum if the rental is left in perfect condition.
These are cashable in the event of litigation and if no amicable agreement is found with the customer or de facto and de jure in the event of silence of the customer, following the reception of SMS, e-mails and letters (simple or RCAR ).
Both deposits are sent by the customer at the time of the balance of the file is 35 days before your arrival. They are necessary to guarantee all disputes over the regulation of rent, charges, services taken, in the event of deterioration, negligence, missing items, breakage of equipment, reordering or repairing, poor cleaning or not carried out when leaving the premises.
They will be returned to the tenant within 21 days after departure (after deduction of any missing or damaged items, any costs of repairing due to breakages or deteriorations, disorders, missing items or in the event of partial or total absence. cleaning, missing rent regulations, charges, various benefits due, etc…).
If the customer is unable to leave two checks as security, 2 options are possible and mandatory :
- Payment by Credit Card before arrival ;
- Cash on the day of arrival.
In the absence of any dispute, the deposit will be returned by transfer within 72 hours, the bank charges inherent in this transaction will be deducted automatically.
If the deposit is paid in CB or cash on arrival, it will be returned or transferred by bank transfer upon departure if the inventory does not decline any negative observations and the cleaning is rigorously carried out.
Failing this for the 2 options above in the event of a dispute, the clauses provided apply to recover the amounts due for cleaning not or badly done, breakages, disorders, missing cleaning badly or not carried out etc…
As an indication, here are some prices applied during the inventory of missing bedding, deteriorated or left dirty by the customer (the full list of prices is in the Customer Area).
- Missing bolsters or pillows missing or damaged = 23.00 € per unit
- Missing or deteriorated mattress pads = 35.00 € per unit
- Missing or damaged pillows and bolsters = 30.00 € per unit
- Missing or damaged duvets and blankets = 100.00 € per unit
- For baby mattresses (if not recoverable), 90 and 140 the price at replacement value
- For cleaning mattress pads, 90 and or 140 = 20.00€ single
- For any cleaning of duvets or blankets, 90 or 140 = 40.00 € single
- For cleaning pillows and bolsters = 15.00 € single
- For cleaning 90 mattresses / baby mattress, 140 mattres = 140,00 single
- For cleaning sofa covers, BZ and sofa bed = 40,00 € single
ARTICLE 16 – TRAVEL AGENCIES, TRAVEL ORGANIZATIONS, COMPANIES AND ASSOCIATIONS :
The travel agency or the association through its representative, signatory of this rental contract, engages its full and entire responsibility for the application of the legal clauses of this document and its annexes.
The responsibility of the travel agency or the association and the occupants applies as part of a full and entire joint and several liability for all the clauses of the rental contract and its annexes, during and after the stay.
For any dispute extending after a stay, the travel agency or the association and its occupants will be jointly liable, the preferred interlocutor being the travel agency signatory of the contract and criminally responsible.
All sums due during the realization of the reservation must be paid by the travel agency (deposit, deposit, balance, fees and deposit, and all other charges provided by mutual agreement).
All sums due at the end of a stay must be paid without exception before departure from the premises by the travel agency or its occupants (electricity, linen rental, final cleaning, damage and breakages caused, tourist tax , etc…). Packages and services are payable before arrival.
The travel agency or the association agrees to the signing of this lease to mention the name of the tenants and their address, specify very precisely the number of people present during the stay (adults from 6 years old, children from 1 days to 5 years old, animals).
ARTICLE 17 – ANIMALS
Dogs and cats are allowed if the client request it and ensure that their pet do not cause any damage to others guests and the property.
You will need to have up-to-date vaccination cards in order to comply with municipal decisions.
A supplement of € 30.00 per animal will be requested (maximum 2 animals per rental).
ARTICLE 18 – IN THE EVENT OF SALE OF THE RENTAL
In the event of a sale, the owner can assign his contract to an assignee who will fulfill the same conditions as him for carrying out the stay.
ARTICLE 19 – THE VILLEGIATURE INSURANCE CERTIFICATE
The client is responsible for all damage caused by him during his stay.
He is required to be insured by a resort type insurance contract for these various risks.
The customer can supplement with a EuropAssistance / cancellation of stay contract.
This is issued free of charge by the usual insurer and must be returned either with the rental contract or at the time of payment of the balance, i.e. 35 days before the day of arrival.
A single certificate for the whole group is enough. It is mandatory.
ARTICLE 20 – AUTHORIZATION
The tenant authorizes the lessor or his representative to enter in case of force majeure in the leased premises to fulfill his maintenance, repair or for reading the water meter and / or EDF.
ARTICLE 21 – SNOW REMOVAL
For stays in winter, the tenants must ensure snow removal during their stay of all personal and common parts of the rental, including parking for cars and take all the necessary precautions to protect the property and the installations against snow and frost, which can cause very serious damage (see the clauses above). All rooms must be heated, for collective parties take the usual precautions by closing the doors in winter to prevent freezing of the pipes.
ARTICLE 22 – GENERALIST INFORMATION AND TOURIST DOCUMENTATION
The general or tourist information disseminated on the websites or in the welcome file, brochures, leaflets, are not contractual, they are communicated exclusively for information and are foreign to the rental contract. The rental agreement commits the renter and his client exclusively on the rental, in no way we could not be held responsible for weather conditions, the state of the road network, entertainment, services interrupted for climatic reasons, reasons exceptional contrary to our will or others, of information or services which are no longer made or would be done under other conditions or which would be erroneous or lapsed.
It is up to the client to inform himself in advance of the places, the services offered on the massif and on the ski area with OT, ski lifts etc…
ARTICLE 23 – PROPERTY RIGHTS
It is strictly forbidden to reproduce partially or totally the information documents as well as the photos of the chalets and apartments, or to distribute them without the written authorization of the host. Otherwise, prosecution may be initiated for illicit and fraudulent use of documents or photos without prior written authorization.
ARTICLE 24 – DISPUTE
In the event of a dispute, the parties will endeavor to reach an amicable agreement.
In the impossibility of finding an amicable agreement or by the silence of the client to SMS, emails and letters, the host will collect the guarantees in fact and by law.
It is up to the client or the host to defend their interests before the competent courts in Savoie (73).
The GCS, General Conditions of Sales which established the Rental Conditions were validated by you by your electronic signature before the payment of the deposit or the deposit directly on our site www.sybelleslocations.com
If you have not signed electronically, please initial these and then sign them with the words “read and approved”.
The electronic signature of the customer which is mandatory at the time of booking and before payment confirms de facto and law the reading of these general rental conditions and is legally accepted without any restrictions or objections, or subject to the clauses of the GCS.
The electronic signature of these GCS is worth the legal fact and law “Read and approved” and “Good for agreement”.
Ticking the box (acceptance of the General Conditions of Sales) before the payment confirms that the customer has read these GCS and accepts all the clauses.
The team of SYBELLES LOCATIONS
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